Booking Terms, Conditions and Payments

Adventures Croatia will make every effort to work with you on adjusting your itinerary, so please don’t hesitate to discuss any aspect of your booking with us.

• After we have agreed upon the itinerary and you express your desire to want book your travel with us, Adventures Croatia will send you an invoice for 50% deposit. (unless another amount is mutually agreed upon in writing)
• Depending on your specific itinerary, the deposits can be partly non-refundable since we pay most of our partners and guides in advance to ensure the best quality and availability.
• Depending on your specific package Terms & Conditions, the balance of your payment is due either 45 days before your arrival, or 90 days before your arrival.
• For payments, we accept wire transfers and major credit cards through our secure payment gateway (Visa, MasterCard).
• If you are booking less than 44 days before your arrival, payment-in-full is required at time of booking.
• After we receive the deposit, we will issue you a confirmation of receipt of payment for your package.
• After we receive a balance payment, we will send you a Trip Information Document in pdf file format providing all the contact information, times of departures and other necessary information.

Exclusive Adventures (dba Adventures Croatia) Notice Of Terms And Conditions, and Cancelation Policy for All Payment Terms:

Upon booking: A deposit is due upon confirmation of all bookings and the final payment is due prior to departure, based on your specific payment terms (see below). Based on your specific final payment date and cancelation deadlines (please read below), your trip becomes 100% non-refundable/non-cancelable/non-transferable on dates specific to your travel itinerary and does not allow for itinerary changes. We highly urge all travelers to secure travel insurance, which must be purchased within a few days of paying your deposit (“Cancel For Any Reason” policies provide the greatest level of protection. Please refer to the exact coverage details of the insurance provider you choose for specifics of their ‘covered’ expenses. Even with CFAR insurance, your travel purchase might not be covered in the event of a cancelation. Please understand the terms and conditions on your insurance policy.). Adventures Croatia’s Terms and Conditions Agreement must be signed by each adult (over 18) traveler in your group and an online Client Information Form and Digital Flight Confirmation (email confirmation from airline or other) must also be submitted for each and every traveler in a timely manner.

We accept payment via credit card, wire transfer, or direct deposit only. Program package quotes do not include airfare to/from the trip start point unless specifically noted on the itinerary. Adventures Croatia is not responsible for any loss, accident, injury, delay, defect, omission, or irregularity which may occur, such as changes, additional expenses and cancellations due to weather conditions, ferryboat or other transportation schedule changes and other any changes beyond our control.

In all cases wherein Adventures Croatia is rendering services (i.e. providing vehicles or transportation, meals, guides, tickets, etc.) it is acting solely as an agent or intermediary for the owners or contractors providing such. Neither the Management of Adventures Croatia, nor that of any of its branch offices, shall be or become liable or responsible in any way for any loss, injury, damage, accident, delay or irregularity which may be occasioned either by reason of defect, through the acts or defaults of any company or person engaged in carrying out the arrangements of the tour, or as a direct or indirect result of acts of God, dangers incident of the sea, fire, breakdown in machinery or equipment, acts of governments or other authorities de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, pandemics, known and unknown viruses, fear of travel, shutdowns of public buildings and government or private offices or operations, public or private transit or the like, medical or customs regulations or from any causes beyond Adventures Croatia’s direct control or from any loss or damage resulting from travelers holding improper passports, visas or any other documents. Adventures Croatia does not accept responsibility for any loss, or additional expenses incurred due to delay or changes in schedule or other causes. The right is reserved by all parties to decline to accept or restrain any tour passenger should such person`s health or general deportment impede the operation of the tour to the detriment of other passengers.

Furthermore, vouchers or tickets issued are subject to all laws, conditions, and regulations imposed by local authorities and governmental administration in the countries visited.

Adventures Croatia is a wholesale travel consultant and supplier; the services provided are sold as itinerary “packages” and we do not breakdown or itemize the cost of the individual components that are an integral part of our consolidated itinerary packages. Adventures Croatia and/or its agents act solely as agents for the services described upon express conditions that they shall not be liable for injury, damage, loss, accident, delays, or irregularity, which may be occasioned due to being engaged in carrying out the services described in the individual itinerary packages.

Disabled persons:

Adventures Croatia must be advised during the booking process should there be any person in a traveling party who cannot travel independently or who needs any form of assistance, or has any medical condition which could affect their travel, as such person must be accompanied by a companion capable of assisting this person. Areas visited will often not offer access and pathways comparable to those accommodating the disabled in the US.

Change Request Deadline:

We understand that there may be a need to change a component or item of your final booking program and we will try our best to accommodate such requests (but cannot guarantee that such request can be accommodated and if accommodated that such will not increase the cost of your booking package). We request that you give us as much advance notice as possible of any additional requests or nuances or changes to your program. A change is any addition or subtraction of an element within your confirmed travel dates and does not apply to any change in your travel dates. Your Change Request Deadline without a fee being incurred is 105 days prior to arrival. If you need to adjust your itinerary 104 days or less before your arrival (such adjustments do not include changing, postponing or rescheduling the dates of your travel), there will be a $500 change fee per item per person to be changed. This fee will be requested each time there are any new changes or new requests, so please submit all of your requests at the same time.

Insurance:

Adventures Croatia urges our travelers to secure travel insurance. (“Cancel For Any Reason” policies provide the greatest level of protection. Please refer to the exact coverage details of the insurance provider you choose for specifics of their ‘covered’ expenses. Even with CFAR insurance, your travel purchase might not be covered in the event of a cancelation. Please understand the terms and conditions on your insurance policy) We are more than happy to create an Insurance Quote for you, please ask your Travel Specialist about this.

Dispute Resolution

The parties agree that any and all disputes, claims or controversies arising out of or relating to this Agreement shall be submitted to JAMS Los Angeles, or its successor, for mediation, and if the matter is not resolved through mediation, then it shall be submitted to JAMS, or its successor, for final and binding arbitration pursuant to the clause set forth in Paragraph 5 below.

1. Either party may commence mediation by providing to JAMS and the other party a written request for mediation, setting forth the subject of the dispute and the relief requested.

The parties will cooperate with JAMS and with one another in selecting a mediator from the JAMS panel of neutrals and in scheduling the mediation proceedings. The parties agree that they will participate in the mediation in good faith and that they will share equally in its costs.

• All offers, promises, conduct and statements, whether oral or written, made in the course of the mediation by any of the parties, their agents, employees, experts and attorneys, and by the mediator or any JAMS employees, are confidential, privileged and inadmissible for any purpose, including impeachment, in any arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the mediation.
• Either party may initiate arbitration with respect to the matters submitted to mediation by filing a written demand for arbitration at any time following the initial mediation session or at any time following 45 days from the date of filing the written request for mediation, whichever occurs first (“Earliest Initiation Date”). The mediation may continue after the commencement of arbitration if the parties so desire.
• At no time prior to the Earliest Initiation Date shall either side initiate an arbitration or litigation related to this Agreement except to pursue a provisional remedy that is authorized by law or by JAMS Rules or by agreement of the parties. However, this limitation is inapplicable to a party if the other party refuses to comply with the requirements of Paragraph 3 above.
• All applicable statutes of limitation and defenses based upon the passage of time shall be tolled until 15 days after the Earliest Initiation Date. The parties will take such action, if any, required to effectuate such tolling.

Other items of importance
Valid US Passport is required for entry into Croatia and surrounding countries. Please have your passports with you on excursions crossing into surrounding countries/border crossings. You are aware that you will be traveling to a country/countries that had or have reported confirmed cases of the COVID-19 virus. It is recommended that you inform yourselves as to the effect this may have, if any, on your travel.

For applicable bookings:

BOOK WITH CONFIDENCE

Adventures Croatia is committed to putting you and your peace of mind first. While travel restrictions continue to impact your travel plans, it’s understandable that you may feel unsure about whether you should continue to plan upcoming travels. If you’re like us, you or your clients are likely dreaming of the next destination. If you feel like thinking about your next big trip for later this year or next year, you can book with confidence with us.

We are providing you with greater flexibility. You can now cancel and reschedule your trip up to 45 days prior to departure and receive 110% future travel credit for travel within 2 years of your date of cancelation. Move your dates. You are in control. And your travel investment is protected.

2021 TERMS AND CONDITIONS*:

If you book a new trip with Exclusive Adventures, Inc., dba Adventures Croatia (“Adventures Croatia”), your trip qualifies for our Booking with Confidence offer. See details below:

– More Flexibility for Changes. If you notify Adventures Croatia at least 45 days prior to the departure date of your intention to move trip dates you will receive a 110% travel credit to be applied against an alternate trip provided by Adventures Croatia of the same or greater value. You are responsible for any amounts owing on your alternative Adventures Croatia trip that exceed the 110% credit amount. Some select services with our partners may be non-refundable, we cannot guarantee the same dates.

– Improved Cancelation Terms. If you notify Adventures Croatia up to 45 days prior to the departure date that you wish to cancel your trip and not reschedule your dates, you are eligible to receive a refund of the deposit paid, minus $250 per person administration fee and minus any non-refundable deposits paid on your behalf.

– Exclusions. Any services, including air, booked by a third party other than Adventures Croatia are not included in the offer. Yacht charters booked with Adventures Croatia are excluded. Private charter cruises, cabin charter cruises, cruises in general, or non-exclusive Guaranteed Departure Groups (Croatian Charms, Alpine & Mediterranean Highlights) and FAMS are excluded. Group bookings or other exclusive tours that require non-refundable deposits to confirm are excluded. Any non-refundable payments on your behalf (these will be disclosed at the time of booking if applicable) are excluded. Your trip is non-exchangeable and non-refundable 44 days or less prior to your departure date.

* This offer is valid on NEW bookings in 2021 only, and does not apply to any current, canceled, or rescheduled trips. In the event of a conflict or inconsistency between this Special Promotion and our Terms & Conditions, this Special Promotion shall govern. We reserve the right to change the details, bonus, terms, conditions, or timing of this special promotion at any time.

Cancelation of Confirmed Bookings:

Cancellations of confirmed bookings “Book With Confidence Guarantee” (new booking in 2021):

• 45 days or more prior to departure will receive a refund of the deposit paid minus $250 per person administration fee and minus any non-refundable paid fees (e.g., non-refundable airfare, cruise, or hotel deposits).
• 44 days or less will be subject to a loss of 100% of the total package price.

Cancellations of confirmed bookings during our “Book With Confidence Guarantee Window” (June 1 – July 31, 2020):

• 90 days or more prior to departure will receive a refund of the deposit paid minus $500 per person administration fee and minus any non-refundable paid fees (e.g. non-refundable airfare, cruise, or hotel deposits).
• 89 – 45 days will be eligible to receive 50% of deposits paid, and minus any non-refundable deposits paid on your behalf
• 44 days or less will be subject to loss of 100% of the total package price.
• By paying you are agreeing that you have read, understand, and agree to the specific terms listed here, as well as on your invoice and proposal package.

Cancellations of confirmed bookings with a 50% deposit at the time of booking, and your final 50% payment is due 90 days prior to arrival:

• Cancellation 90 days or more prior to departure will receive a refund of payments made prior to that date minus $500 (per person, covering administrative fees) and minus any non-refundable paid fees (e.g. non-refundable airfare, cruise, hotel, private charter, services, deposits, etc.).
• Cancellation 89 – 46 days prior to departure will result in the loss of 50% of your total package price.
• Cancellation 45 days or less prior to departure will result in the loss of 100% of your total package price.
• By paying you are agreeing that you have read, understand, and agree to the specific terms listed here, as well as on your invoice and proposal package.

Cancellations of confirmed bookings with a 50% deposit at the time of booking, and your final 50% payment is due 90 days prior to arrival:

• Cancellation 120 days or more prior to departure will receive a refund of payments made prior to that date minus $500 (per person, covering administrative fees) and minus any non-refundable paid fees (e.g. non-refundable airfare, cruise, hotel, private charter, services, deposits, etc.).
• Cancellation 119 – 91 days prior to departure will result in the loss of 50% of your total package price.
• Cancellation 90 days or less prior to departure will result in the loss of 100% of your total package price.
• By paying you are agreeing that you have read, understand, and agree to the specific terms listed here, as well as on your invoice and proposal package.

Cancellations of confirmed bookings with a 30% deposit due upon booking, an additional 30% due 6 months prior to arrival, and final payment of 40% due 45 days prior to arrival:

• Cancellation 90 days or more prior to departure will receive a refund of payments made prior to that date minus $500 (per person, covering administrative fees) and minus any non-refundable paid fees (e.g. non-refundable airfare, cruise, hotel, private charter, services, deposits, etc.).
• Cancellation 89 – 46 days prior to departure will result in the loss of 50% of your total package price.
• Cancellation 45 days or less prior to departure will result in the loss of 100% of your total package price.
• By paying you are agreeing that you have read, understand, and agree to the specific terms listed here, as well as on your invoice and proposal package.

Cancellations of confirmed bookings with a 30% deposit due upon booking, an additional 30% due 6 months prior to arrival, and final payment of 40% due 45 days prior to arrival:

• Cancellation 90 days or more prior to departure will receive a refund of payments made prior to that date minus $500 (per person, covering administrative fees) and minus any non-refundable paid fees (e.g. non-refundable airfare, cruise, hotel, private charter, services, deposits, etc.).
• Cancellation 89 – 46 days prior to departure will result in the loss of 50% of your total package price.
• Cancellation 45 days or less prior to departure will result in the loss of 100% of your total package price.
• By paying you are agreeing that you have read, understand, and agree to the specific terms listed here, as well as on your invoice and proposal package.

Cancellations of confirmed bookings with a 25% deposit due upon booking, an additional 25% due 6 months prior to arrival, and final payment of 50% due 45 days prior to arrival:

• Cancellation 90 days or more prior to departure will receive a refund of payments made prior to that date minus $500 (per person, covering administrative fees) and minus any non-refundable paid fees (e.g. non-refundable airfare, cruise, hotel, private charter, services, deposits, etc.).
• Cancellation 89 – 46 days prior to departure will result in the loss of 50% of your total package price.
• Cancellation 45 days or less prior to departure will result in the loss of 100% of your total package price.
• By paying you are agreeing that you have read, understand, and agree to the specific terms listed here, as well as on your invoice and proposal package.

Non-refundable deposits:

Rescheduled or Rebooked Private Itinerary or Cruise (not including private charter) from 2020:

• Cancellation any time before or up to 89 days prior to departure will result in the loss of 50% of your total package price
• Cancellation 120 – 90 days prior to departure will result in the loss of 100% of your total package price.
• By paying you are agreeing that you have read, understand, and agree to the specific terms listed here, as well as on your invoice and proposal package.

Cancellations of confirmed bookings with a 50% deposit due upon booking (30% non-refundable) and a final payment of 50% due 45 days prior to arrival:

• Cancellation 90 days or more prior to departure will receive a refund of any payments in excess of 30% of your package price. (30% of your deposit is non-refundable) minus $500 (per person, covering administrative fees) and minus any additional non-refundable paid fees (e.g. non-refundable airfare, cruise, hotel, private charter, services, deposits, etc. listed at the time of booking).
• Cancellation 89 – 46 days prior to departure will result in the loss of 50% of your total package price.
• Cancellation 45 days or less prior to departure will result in the loss of 100% of your total package price.
• By paying you are agreeing that you have read, understand, and agree to the specific terms listed here, as well as on your invoice and proposal package.

Cancellations of confirmed bookings with a 50% deposit due upon booking (30% non-refundable) and a final payment of 50% due 90 days prior to arrival:

• Cancellation 120 days or more prior to departure will receive a refund of any payments in excess of 30% of your package price. (30% of your deposit is non-refundable) minus $500 (per person, covering administrative fees) and minus any additional non-refundable paid fees (e.g. non-refundable airfare, cruise, hotel, private charter, services, deposits, etc. listed at the time of booking).
• Cancellation 121 – 89 days prior to departure will result in the loss of 50% of your total package price.
• Cancellation 90 days or less prior to departure will result in the loss of 100% of your total package price.
• By paying you are agreeing that you have read, understand, and agree to the specific terms listed here, as well as on your invoice and proposal package.